14 Day Guarantee

At NC Fitness Gear, we stand behind our product! That’s why we offer a 14 Day Money Back Guarantee.

If for any reason a NC Fitness Gear customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organise to return the product to our Melbourne based location and receive a refund of the purchase price excluding the associated delivery cost, subject to the terms and conditions listed below:

Terms & Conditions

  1. In order to organise a refund under these terms and conditions, the customer must notify NC Fitness Gear Support via email to [email protected] within 14 days of taking delivery of their NC Fitness Gear Product and request a refund under these terms and conditions. The customer must comply with the directions of NC Fitness Gear staff in order to facilitate a refund.
  2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Costs as specified in the customer’s Order.
  3. The 14 Day period will commence on the date that the customer accepts delivery of their NC Fitness Gear product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
  4. The NC Fitness Gear product must be returned within 14 days of requesting a refund under these terms and conditions.
  5. Returned products must be returned in accordance with the Refunds and returns section of the NC Fitness Gear Website and Order Terms and Conditions. This includes being returned in the undamaged original packaging, with all accessories and in re-saleable condition. If the item is returned in a damaged condition we will not accept the return as per this agreement and will charge the customer a fee to cover the costs of selling the damaged item at a reduced price.
  6. Customers must return the products for which they are seeking a refund at their own cost. If they are unable to find a way to return the products, NC Fitness Gear may organise a courier to pick up the products from the customer. Where NC Fitness Gear organises a courier to pick up the products, the customer will be charged the same amount as the Delivery Cost listed in their Order to cover the cost of returning the products. Where items were ordered under “Free Shipping” promotions, the return delivery charge will be equal to the current website delivery rates.
  7. After receiving the returned NC Fitness Gear Products, NC Fitness Gear will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. NC Fitness Gear accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
  8. Products of a food nature cannot be returned through change of mind due to them being of a food nature in which we can not take any risk that the product has been tampered with.
  9. NC Fitness Gear reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice. NC Fitness Gears sells Gym Equipment Online to Melbourne, Sydney, Adelaide, Perth and the Gold Coast.